Advisory Committee 

Dallas Addison is a partner at Addison Law, a firm specializing in transactional legal services for the golf, hospitality, and recreational real estate industries, a role he has held since 1998. He also serves as Partner and Managing Director at GSI Executive Search – Club, Resort and Hospitality Industry, where he has been involved since 2019. Addison earned his JD from SMU Dedman School of Law, where he was active in the Law Review Association and NAFTA: Law Review of the Americas, and holds a BA in Plan II Liberal Arts from The University of Texas at Austin.

Andy Bean is a private club and golf industry executive with extensive experience spanning golf club management, course design and construction, golf product sales, and hospitality operations. He is the owner and manager of Africa Golf Management (AGM), based in Mauritius, which has managed pre- and post-operational requirements and launches for numerous golf courses in Africa and the Indian Ocean Islands since 2008. Bean has also served as General Manager of Mont Choisy Le Golf and The River Club, and held leadership roles including CEO of Matkovich and Hayes Golf Course Design, Business Development Manager for the PGA of South Africa, and General Manager positions at Golf Focus and other premier clubs. In addition, he has worked as a golf management consultant and international golf development specialist. Bean holds a Postgraduate Diploma in Management Development from the UNISA Graduate School of Business Leadership and a Bachelor of Science in Genetics from the University of KwaZulu-Natal.

Kevin Bozada, CCM, CS, is Senior Director of Club and Hospitality at Augusta National Golf Club, where he has served as a senior leader since 2014. He oversees club and hospitality operations and led the recruitment, training, and deployment of more than 3,000 team members during the Masters Tournament, while also supporting Augusta National’s Latin American and Asia-Pacific Amateur Championships. Bozada has provided hospitality and operational consulting for premier global events including The Open Championship and the Ryder Cup and is a recognized speaker for CMAA, CMAE, and leading university hospitality programs. He serves on the CMAA National Communications Committee, the National Club Associations Membership Committee, and has been a board member of the Boys & Girls Clubs of America since 2012. Bozada holds Certified Club Manager (CCM) and Certified Sommelier (CS) designations and is widely respected for his process-driven leadership and ability to deliver exceptional experiences in private club and hospitality management.

Ray Cronin is the Founder and Chief Innovator of Club Benchmarking, which he established in 2009 to provide financial, operational, membership, and compensation data to private clubs. Since its founding, Cronin has visited and presented to the professional staff, boards, committees, and members of over 800 clubs across North America, Europe, Australia, and Asia. He has been recognized by BoardRoom Magazine as Educator of the Year in 2018 and 2022 and received the John Fornaro Impact Award in 2019. Cronin previously served as President of Thorny Lea Golf Club for three years and held a total of ten years as a board member and officer. He holds a B.S.E.E. from Worcester Polytechnic Institute and an MBA from Harvard Business School.

Henry DeLozier is a Principal at GGA Partners, an international consulting firm based in Toronto, where he advises private clubs globally on strategic planning, governance, and operational performance. He joined GGA following a successful tenure at Pulte Homes, where he oversaw the financial performance of more than 20 golf courses with combined revenues exceeding $90 million and participated in the development of 27 new golf courses across ten states. DeLozier leverages his expertise in residential real estate, lifestyle strategy, and resort development to help clients refine strategic options and accelerate financial returns. He is a recognized industry expert and has been consulted by Bloomberg News, BusinessWeek, CNBC, the Financial Times, the New York Times, the Wall Street Journal, and the Washington Post. DeLozier holds a BA in English from Oklahoma State University, where he was an All-America golfer.

Diana Delucia is the Founder, President, and Editor-in-Chief of Golf Kitchen LLC, bringing over 15 years of experience creating media for private golf clubs and resort enthusiasts. She has launched and managed multiple initiatives, including Golf Kitchen Magazine, Golf Kitchen Book, the Golf Kitchen Certification of Culinary Excellence, and the Golf Kitchen Culinary Excellence Awards. Delucia has co-produced events such as wine dinners, charity dinners, and book signings featuring renowned chefs and personalities from the golf and culinary industries. She possesses expertise in production, writing, photography, and social networking, and applies her deep knowledge of golf and cuisine to connect private clubs with a global audience of golf and food enthusiasts.

Dan Denehy is a principal and founding partner of Club Thinking Partners, a consulting firm dedicated to advancing leadership, governance, and operational excellence within private clubs. With decades of experience in the private club industry, he is widely respected for his insight into best practices, strategic planning, and organizational performance.

Mr. Denehy works closely with boards, general managers, and executive teams to help clubs strengthen governance, elevate service standards, and align long-term strategy with member expectations. His collaborative, practical approach has made him a trusted advisor to many of the world’s most distinguished private clubs.

Ryan is an award-winning, industry-recognized club expert and coach specializing in strategies to strengthen operations, improve member experience, build winning teams, and enhance overall club performance. With over 30 years of experience in hospitality—including leadership roles with Walt Disney World, ClubCorp, and Arnold Palmer—and 25 years in club management, he combines hands-on expertise with business acumen. In 2005, Ryan launched his hospitality and business consulting company, and in 2015 he created a dedicated club-focused division, Strategic Club Solutions (SCS), to help boards, owners, and management teams unlock opportunities within their clubs. He has served over 400 clubs, HOAs, POAs, and communities, earning numerous awards, including BoardRoom Magazine Excellence in Achievement (2019–2023) and Golf Inc. Advisor of the Year (2019 & 2021). SCS was also recognized as a Top Club Management Solutions Provider by CIO Applications. Ryan is a national speaker and CMAA-approved presenter, delivering more than 75 presentations on topics including strategic planning, performance management, team building, food and beverage operations, and service excellence.

Michael R. Feil, CCM, is General Manager of The Jupiter Island Club in Hobe Sound, Florida. He previously served as General Manager of Westchester Country Club in Rye, New York, reporting to the club’s executive director, and held prior leadership roles as General Manager of Lake Merced Golf Club in Daly City, California, and Food & Beverage Director at the St. Francis Yacht Club in San Francisco. Feil brings extensive experience in private club operations, hospitality, lodging, and property management, with expertise in shaping and refining food and beverage programs, amenities, and services. In his role at Jupiter Island Club, he oversees operations while upholding the club’s traditions of privacy, casual elegance, and high-quality member service.

Dana Garmany has more than 40 years of experience developing and operating golf facilities worldwide. He founded Troon in 1990 and, following his retirement as Chairman & Chief Executive Officer, continues to serve on the company’s Board of Directors. Garmany has been recognized by Golf Inc., Golf Digest, and Golfweek as one of the most powerful and influential people in golf, and has received numerous honors including the DeKalb County Alabama Sports Hall of Fame, Southwest Section PGA Hall of Fame, Arizona Golf Hall of Fame, University of Alabama Hospitality Hall of Fame, the Lifetime Achievement Award from the HSBC International Golf Forum, and the PGA of America Executive of the Year Award in 2020. He serves on the Advisory Board of the McDowell Sonoran Conservancy and holds a BS in Restaurant and Hospitality Management from the University of Alabama. Under his leadership, Troon established itself as a global leader in daily fee, resort, and private golf course management.

Frank Gore is the at the epicenter of the Distinguished Clubs, LLC award program, for not only are many of the core conceptual underpinnings of the entire award program based on his original vision, including especially the awarding criteria concepts based on Member Experience “Qualities,” but on an ongoing basis, Gore is responsible for the content of every Club Evaluation Report that is provided to awarded clubs. With over 47 years experience in the club industry, Frank Gore is nothing less than a private-club business guru, and it is with great honor that has him on its team. His rich career includes being a GM at a public course, GM at a semi-private 36-hole club, GM at 3 private country clubs, PGA head professional at 3 clubs, Chief Marketing Officer of Eagle Golf, Publisher of Private Clubs magazine for 17 years, Chairman of Associate Clubs International for 18 years, and finally, Chief Marketing Officer for Club Corporation for 30 years, where he was the chief architect of Club Corp’s “Signature Gold” reciprocal club product. During this illustrious career in the club business, Gore was a CMAA member and a member of the PGA of America for 35 years. In this time, Gore was part of a team that hosted and marketed 2 US Opens, a US Amateur, and a US Senior open at Pinehurst, 2 tour championships and 7 WGC events at Firestone, 14 PGA tour events, 12 LPGA events, and 14 Nabisco Championships at Mission Hills, including 11 Nationwide events and 7 Senior Tour events, as well as 2 National Croquet Championships. Gore attended the Culinary Institute of America and was a member of the James Beard Foundation and the Chaine des Rotisseurs USA. In addition to his work at , Gore is currently overseeing clubhouse preparations for the hosting of the 2014 US Open and 2014 US Women’s Open at Pinehurst. Gore has been a member of 12 Private Country Clubs and 2 private city Clubs, has visited over 4,000 clubs across the globe, and has worked with or consulted for over 1,400 clubs during his amazing career.

Steve Graves is President and Founder of Creative Golf Marketing. As President of Creative Golf Marketing, Mr. Graves has conducted over 1,500 consultations and membership initiatives for private club facilities. These consultations and marketing initiatives focus primarily on increasing the club’s revenues, marketability, efficiency, and long-term financial stability.

Through Mr. Graves’ leadership, Creative Golf Marketing has been named “Membership Marketing Firm of the Year” for 21 of the last 24 years by BoardRoom magazine. For five consecutive years, Creative Golf Marketing was also recognized by Golf Digest as the Editors’ Choice “Best Membership Marketing Firm.”

Phil Harvey is President of Venture Insurance Programs, with more than 30 years of experience in the insurance industry. He is recognized for his expertise in property and casualty insurance, commercial insurance, excess coverage, casualty insurance, and reinsurance. Harvey has a strong background in business development and strategic management, leading Venture Programs since 1993. He holds a degree from Temple University.

Shannon Herschbach is a recognized private club sales and marketing expert and educator with over 20 years of senior-level experience in membership, event, and hospitality brand leadership. She currently leads the development and teaching of the membership marketing program at the CMAA’s Business Management Institute. Herschbach has been recognized by BoardRoom Magazine as one of the Most Influential Women in the Private Club Industry. Prior to founding Pipeline, she directed worldwide sales and marketing for more than 325 golf properties and private country clubs globally.

Dick Kopplin is the founder of Kopplin Search, Inc., which he established in 1996 following a 35-year career as a general manager and vice president at nationally recognized clubs including Castle Pines, Desert Mountain, and PGA WEST. Through Kopplin Search, he provides private clubs with executive-level recruitment services, emphasizing a researched and educated approach that aligns candidates with each club’s culture. Kopplin has conducted over 1,000 search assignments for member-owned, developer-owned, golf, country, community-based, yacht, city, and athletic clubs worldwide. He is a highly rated speaker at the CMAA World Conference on Club Management, sharing expertise on executive leadership, team development, and board governance, including the “Board Dynamics/Model Clubs” program he developed to help boards and managers define and execute their roles effectively.

Kurt Kuebler is a Principal at Kopplin & Kuebler, joining the firm in 2007 after more than 28 years of leadership in club and club community management. His career includes serving as General Manager and COO for Isleworth Golf & Country Club, Isleworth Home Services, and Isleworth Community Association with the Tavistock Group in Orlando, FL, as well as leadership roles at The Loxahatchee Club in Jupiter, FL, Desert Highlands Golf Club in Scottsdale, AZ, and Birchwood Farm Golf & Country Club in Harbor Springs, MI. Kuebler has also held positions at Grosse Pointe Yacht Club in Michigan. He is a past president of the Florida Chapter of the Club Managers Association of America (CMAA) and a former national director for CMAA. Kuebler’s extensive experience across member-owned and developer-operated clubs, country clubs, golf clubs, yacht clubs, and homeowners’ associations provides him with deep insight into all aspects of private club operations and governance.

Matthew Linderman, CCM, is President, COO, and General Manager of Boca West Country Club. He joined Boca West in 2005 after several years with the Four Seasons Hotels Group, and his 21-year hospitality career also includes experience at country clubs on Long Island, the Rainbow Room in New York, the Sheraton Bal Harbour Beach Resort, and the historical renovation of the National Hotel in Miami Beach. Linderman advanced through multiple promotions at Boca West, assuming his current role in 2017. He serves as a Brand Ambassador for Distinguished Clubs and sits on boards for various universities and non-profit organizations. His awards include the Distinguished Clubs Executive Award (2021), Boca Raton Chamber of Commerce Business Leader of the Year (2020), and Top Workplace Clued-In Leader (2020).

Dustin McAvoy is the General Manager and Chief Operating Officer of the Tokyo American Club, bringing more than 20 years of international leadership experience across hospitality, private clubs, leisure, and entertainment.

He is recognized for driving operational excellence, financial sustainability, and elevated standards of service, with deep expertise in governance, compliance, and risk management. Throughout his career, Dustin has led organizations across Asia, the Middle East, and North America, working closely with boards and executive teams to guide strategic planning, strengthen organizational frameworks, and implement process innovation that supports long-term performance.

A strong advocate for member-focused leadership, Dustin has consistently advanced engagement initiatives that balance tradition with thoughtful modernization, ensuring institutions remain relevant while preserving their core identity. As a collaborative executive and mentor, he is committed to building inclusive, high-performing teams, fostering cultures of accountability and trust, and implementing innovative solutions that enhance the member experience and the long-term success of the organizations he serves.

Mark McMahon, RSPA, CRSE is the founder and president of McMahon Careers. McMahon spent the first 25 years of his career in private clubs, including as the Director of Tennis at Boca West Country Club in Florida. A former RSPA Professional of the Year, National Board Member and Division President, he founded McMahon Careers in 2008. A boutique racquets-centric firm, McMahon Careers is the private club industry’s Executive Search & Education Partner for Racquet Sports. In addition to the firm’s search work in identifying racquet sports leaders, McMahon designed and now oversees the administration of the Certified Racquet Sports Executive (CRSE) education program. The 10-month program launched in 2020 and educates racquets professionals on how to manage the business operations of their department more successfully – and to an elite, “Distinguished” degree of excellence. The program is considered the benchmark standard for executive and business education for racquet sports professionals.

Scott McNett is a managing principal of GSI Executive Search and is based in the
firm’s Midwest office in St. Louis. He has executed many successful
placements of senior and mid-level management in private clubs,
resorts, hotels, gated communities, recreational facilities and real estate
developments. He has a diverse background that covers 30 years of
experience spanning executive search, professional sports, sports
marketing and management, health and tennis club operations and
community service.

Brett Morris is the General Manager and COO of The Club at Admirals Cove in Jupiter, Florida, with over 30 years of experience in private club management. He has earned a national reputation for leadership and innovation, receiving the 2022 CMAA Club Executive of the Year award and the 2016 James H. Brewer Award for Excellence in Club Management. Morris is also a dedicated mentor and speaker, serving as a faculty member for the Business Management Institute and contributing to programs on food and beverage trends, crisis management, and club culture. He has been recognized by the Florida CMAA with the 2019 Jay DiPeitro Award for Most Valuable Member and, as of 2023, is a member of the Society of Fellows of the Culinary Institute of America. Morris continues to inspire the private club industry through his commitment to excellence, innovation, and member experience.

Jennifer Morton is the Chief Executive Officer of the Association of Golf Merchandisers (AGM), a global organization committed to advancing excellence in golf retail and merchandising. With extensive experience in retail management, marketing strategy, and brand development, Jennifer specializes in helping clubs deliver elevated retail experiences that align with their identity and exceed member expectations. She is widely respected for her leadership in modernizing pro shop operations and for championing innovation, education, and best practices across the club and resort industry.

Esteban Oreamuno is General Manager of Santa Ana Country Club, overseeing 145 staff members since September 2020. He brings extensive experience in hospitality and receptive travel agencies, with a focus on operations, human resources, and finance. Oreamuno has managed multicultural teams, particularly from Central America and North America, and is fluent in English and Spanish. His expertise includes tourism and hospitality management, staff leadership, and optimizing organizational performance to deliver exceptional customer service.

Gregg Patterson served as General Manager of The Beach Club for 33 years and is now a full-time speaker, operational consultant, and writer through his company, Tribal Magic™. He has been a featured presenter at club management seminars, assistant manager conferences, and hospitality forums worldwide, and teaches club management courses at CMAA’s BMI-II and BMI-V workshops. Patterson served as an Adjunct Professor at the Collins School of Hospitality Management at Cal Poly University, Pomona for 14 years and is a visiting lecturer at universities in the United States, Europe, and Asia. He writes for BoardRoom magazine, Club Management magazine, Golf Retailing magazine, and The St. Andrews Management Center, and is the author of Reflections on the Club Experience, an anthology on club culture and operations. His professional awards include the 2002 Gary Player Private Club Educator of the Year Award, CMAA Club Executive of the Year (2015), the Lifetime Achievement Award from the Asian Pacific Hospitality Summit (2015), the 2015 BoardRoom Magazine Award of Dedication, and the 2025 BoardRoom Magazine Lifetime Achievement Award.

Rob D. Podley is an accomplished private club executive with extensive experience in food and beverage and overall club operations. He currently serves as General Manager and COO at Colonial Country Club in Fort Myers, Florida. Over a 15-year tenure with Troon, he has held multiple roles, including Regional Food and Beverage Support. Podley is recognized for his expertise in operational management, team development, and delivering exceptional member experiences at premier private clubs.

Ricky L. Potts, Jr., CCM, CCAM, CML, CMP, is a seasoned executive in private club and community association management with extensive experience across premier clubs nationwide and the Troon portfolio. He has held leadership positions at Tiburón Golf Club at The Ritz-Carlton Golf Resort, Alpine Country Club, and The Fountaingrove Club, and most recently served as Executive Director at The Lakes Country Club in Southern California, overseeing golf course renovations and capital improvement projects. Potts currently serves as Assistant General Manager at The Springs Community Association in Rancho Mirage, California. An active member of the Club Management Association of America (CMAA), he contributes through mentorship, leadership development, and committee service, including Co-Chair of the Golden State Chapter CMAA Club Management Mentorship Program, Local Area Network Leader for the Roadrunner Region, and board member of TGSC. He is also the host of The Wednesday Match Play Podcast on the Golf Radio Network.

Marc D. Ray is General Manager and Chief Operating Officer of Oakland Hills Country Club with extensive experience leading private clubs and communities across the United States. He began his career as Assistant General Manager at Oakland Hills Country Club in Detroit, where he oversaw events including the U.S. Amateur and Ryder Cup. Ray has served for more than two decades in senior leadership roles at distinguished clubs, including the Vintage Club, Hammock Dunes Club, and Metairie Country Club. He is recognized for his expertise in operations, food and beverage management, IT systems, strategic planning, and team development. Ray holds a degree from the University of Missouri–St. Louis and is actively involved in charitable initiatives and community events.

Whitney Reid Pennell is the Founder and President of RCS Hospitality Group, an award-winning firm specializing in club operations management and consulting. With over 30 years of experience, she is nationally and internationally recognized for her expertise in club management, marketing strategy, and staff development. Pennell has successfully managed multi-million-dollar renovations, new club openings, and high-profile events ranging from private banquets to PGA and LPGA tournaments. She is a published author and sought-after seminar leader, regularly speaking at global industry events including the World Conference on Club Management, the Club Managers Association of Europe, and the Business Management Institute International at St. Andrews. Pennell holds a B.S. in Resort/Hotel Operations with a Minor in Business Management from New Mexico State University.

Toni Shibayama is Chief Risk Officer at ISU S&K Financial and Insurance Services, bringing over 25 years of experience in sales, marketing, and risk management. She holds credentials as a Senior Human Resource Professional, Certified Benefits & Wellness Advisor, and Certified Work Comp Advisor, reflecting her expertise and dedication to employer and employee well-being. Shibayama specializes in benefits, leaves, safety, immigration, wage and hour compliance, workers’ compensation, wellness programs, and leadership development. She provides seminars, webinars, on-site training, executive coaching, and HR consulting to help organizations build safe, productive, and profitable workplaces. Her professional accomplishments have earned her multiple honors, including recognition as Best Performing Insurance Advisor in America and acknowledgment for South Bay’s Favorite Insurance Brokerage Firm. Shibayama continues to support employers and organizations nationwide by combining risk management strategies with leadership guidance to enhance workplace safety, compliance, and overall employee engagement.

Rick Snellinger is CEO of The H. Chambers Company, a full-service planning, architecture, and interior design firm specializing in private club projects. Chambers, founded in 1899, provides innovative club planning and strategic facilities design for country, golf, yacht, and city clubs. Under Snellinger’s leadership, the firm has completed projects for hundreds of clubs nationwide, including Inverness Country Club in Birmingham, Alabama; Charlotte Country Club in North Carolina; and Long Cove Club on Hilton Head Island, South Carolina, all recognized with Golf Inc. awards. Other notable clients include Baltimore Country Club, Union League Club of Chicago, the University of Texas Club, the Petroleum Club of Fort Worth, and The Summit Club in Tulsa, Oklahoma.

Nicholas Steege is a hospitality executive with over 20 years of experience in luxury hotels, private clubs, restaurants, and spas. He is recognized for delivering exceptional member and guest experiences through operational excellence, superior service, and strategic leadership. Steege brings expertise in recruitment, retention, team building, and leadership development, fostering highly engaged work environments while consistently achieving financial and operational goals. His experience spans managing high-demand operations, developing talent, and driving creative solutions that elevate overall performance.

Dr. Aylwin Tai CCM, CCE (President, CMAA-China Chapter) Native of Hong Kong, received his Doctor of Business Administration (DBA) from the University of South Australia in 2004. Dr. Tai also attended University of Nevada, Las Vegas in 1979 and earned a B.S. in hotel management. The previous year, he received his B.A. in social science and M.A. in psychology from Wichita State University.
In 1984 he was appointed General Manager of Chung Shan Hot Spring Golf Club, the first golf club to be developed in Mainland China and has over 40 years been dedicated to the development of golf in China, particularly in club and event management, project consulting, travel and education.
Dr. Tai is the founder of Volvo China Tour and Volvo China Open (1995), National Golf Club General Managers Conference (2000), Ladies Asian Golf Tour (2005) Club Management Association of America (CMAA) BMI China Education Program (2007) and Golf Club Management Committee (2016). He serves as senior advisor to China Golf Magazine, Hong Kong Golf Media Association, Asia Top 100 Golf Clubs and Hong Kong Club Managers Association. He has lectured at Shenzhen University, Shanghai Tongi University , Peking University and Sun Yat-Sen University on golf and event management. He is also a certified USGA course rater and introduced China’s National Handicap System, a computerized system designed to standardize golf handicapping throughout the country.
In 2010, Dr. Tai has the honour to be the first Certified Club Manager (CCM) , 2017 awarded Certificated Chief Executive (CCE) in China and became the President of CMAA – China Chapter.

Frank Vain provides consulting and planning services to private clubs throughout North America, specializing in membership surveys, strategic planning, operational analysis, and long-range facility planning. He joined McMahon Group in 1988 and brings over 40 years of experience in the management and development of hospitality properties, including country clubs, city athletic and dining clubs, and residential communities. Vain is Past President of The Country Club of St. Albans and a former partner in Concord Sports Club. He served on the Board of the National Club Association beginning in 2011 and was Chairman in 2019–20. A frequent speaker at CMAA World Conferences, National Club Association events, and regional chapter meetings, Vain contributes regularly to Club Management, Club Director, and BoardRoom magazines. His recognitions include the Gary Player Club Educator of the Year (2012 and 2015) and the BoardRoom Lifetime Achievement Award (2021), and he is a co-author of McMahon’s Club Trends, a leading benchmark on private club industry trends. He holds a degree from Franklin & Marshall College.

Aaron Wagner, CCM, is the General Manager of Grosse Pointe Yacht Club, a role he has held since 2017. He previously served as General Manager of Bayview Yacht Club from 2015 to 2017 and held positions at Grosse Pointe Yacht Club including Special Events and Membership Manager (2010–2015). Earlier in his career, Wagner was General Manager at La Dolce Vita Restaurant (2008–2010). He earned a degree in Business Administration and Management from Wayne State University and achieved the Certified Club Manager (CCM) designation through the Club Management Association of America (CMAA).

Tom Wallace is Managing Partner at Kopplin Kuebler & Wallace, a position he assumed in 2019 after joining the firm in 2014 and becoming a partner in 2016. He brings more than 25 years of experience in private golf, country, and community club management. Prior to his consulting career, Wallace served as General Manager and Chief Executive Officer of The Club at Mediterra in Naples, FL, and as General Manager/Chief Administrative Officer at Oakmont Country Club in Oakmont, PA, where he guided the club through three major championships, including the 2007 U.S. Open and 2010 U.S. Women’s Open. He also held senior management positions at The Country Club in Pepper Pike, OH. Wallace received the Excellence in Club Management Award in 2007 and has served in numerous leadership roles with the Club Managers Association of America, including Pittsburgh Chapter President. He is a faculty member of CMAA’s Business Management Institute and was named the 2020 Gary Player Educator of the Year.

John Wilkening, CCM is the General Manager/Chief Operating Officer of North Hills Club in Raleigh, NC. He is regularly a featured speaker at events, in webinars, and on podcasts in leadership and member experience; his club is frequently recognized in printed and digital publications highlighting their strategic planning, construction and renovation endeavors, and innovative club programming. During his time at North Hills, his team has been honored with numerous national designations and awards including being a Distinguished Club with Elite Status, Champions of Tennis Private/Commercial Club of the Year, a USTA Premier Facility, and a USTA Outstanding Facility. Prior to North Hills Club, John served as Club Manager for multiple clubs, being asked to lead and take on special projects in his division and has served as the Mid-Atlantic Field Expert in Food and Beverage.