The Distinguished Club Experience:
A peek inside 20 private Distinguished Clubs with lessons to ignite Leadership, Loyalty, and Engagement.
Molly Cox (Author) and John Fornaro (Author)
So, why a book on private clubs? Good question.
John Fornaro, publisher of BoardRoom magazine and CEO of BoardRoom’s Distinguished Clubs, researched and found there had never been a mainstream book published, based on the private club industry.
What? How was that possible? He thought it was about time that clubs were introduced to the world and embraced for their ability to fulfill a human need: to belong. But that’s not all. Private clubs must offer a unique standard of service and engagement. They continuously provide experiences that ensure members want to stay members (a home-away-from-home).
When it came time to write the book Fornaro chose to collaborate with author and national speaker Molly Cox. He knew they would make a great team. Together they have more than 45 years of experience in the club and hospitality business.
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“The Distinguished Club Experience is essential reading for anyone who
wants to increase loyalty, create a culture of care and lead with love.”
— Jay DiPietro, President and COO Boca West Country Club
“I absolutely love this book! For over thirty years I’ve studied
extraordinary companies and how they differentiate. The Distinguished
Club Experience captures the essence of how not only clubs, but any
business of any kind can differentiate and create a competitive advantage
through the customer experience.
The clubs that Cox and Fornaro write about all take a different path to
excellence, but there are universal lessons to be learned from each of them.
The writing style makes this a great read. Buy this book!
— Joe Calloway – author, Becoming A Category of One
“Every club has a story to tell. Exceptional clubs tell stories
dedicated to deliberate standards of excellence. The
Distinguished Club Experience illustrates the uncommon
understanding the best clubs share in separating themselves
from the pack. Servant leaders in every club should read this
Henrey Delozier — Principal, Global Golf Advisors
“From someone who knows a bit about customer engagement, I can
honestly say this is a really good read. It's filled with award-winning private
clubs best practices on leadership, hiring, training, engagement and
creating amazing customer experiences. It's a book that I highly recommend.
If you want to learn from an industry that serves the same customers
(members) every day, often for decades, they have the formula for success,
and now you can too.
— John Christensen, creator of Fish! A Remarkable way to Boost Morale and
Improve Results and co-author of the national best seller Fish! (over 5 million